Technical Support & Troubleshooting

We want your experience on the JIBITI platform to be seamless and secure. If you encounter technical hurdles, our specialized support team is here to assist. To protect our community’s digital integrity, we provide support through verified, encrypted channels.

Before reaching out, please try these "Quick Fixes" which resolve 90% of platform issues:

• Login & Access:
  
  • Username vs. Email: Ensure you are using your Member ID or the exact email address used during registration.
  • Password Resets: Use the "Forgot Password" link on the login page. Remember, you must have access to your registered email to complete this.
    
    
• Display & Loading Errors:
  
  • Browser Cache: Clear your browser’s cache and cookies. Old data often interferes with new platform updates.
  • Browser Compatibility: We recommend using the latest versions of Google Chrome, Firefox, or Brave for maximum security and functionality.
  • Incognito Mode: Try logging in via a Private/Incognito window to see if a browser extension is causing the error.
    
    

For your protection, our tech team will never ask for your password. When reporting an issue, please include the following to help us verify your identity:

• Your Member ID: (Found on your Profile or Digital Membership Card).
• Device Details: Are you on Mobile (Android/iOS) or Desktop (Windows/Mac)?
• The Error Signature: A clear description of what happened and a screenshot of the error message (ensure no sensitive personal data is visible in the shot).
  
  

If you discover a security flaw (e.g., you can see information you shouldn't, or you suspect your account has been compromised), please treat this as a Priority 1 issue.

• Do not post about it in the community forums or on social media.
• Do email us immediately with the subject line: URGENT: SECURITY CONCERN.

To maintain a secure audit trail, we have moved away from social media support. Please use the following official channels:

• Primary Support Email: [email protected]
• Member Workspace: Use the "Help" ticket icon located in the bottom-right corner of your logged-in Member Dashboard.

A Note on Response Times

Our technical team operates Monday through Friday.

• Standard Issues: 24–48 hours.
• Security/Access Issues: Prioritized for immediate review.